Answers to Common Plumbing Services Questions

Yes, we offer 24/7 emergency plumbing services in Alexis, NC, and surrounding areas to handle urgent plumbing issues any time of day or night. Whether it’s a burst pipe, overflowing toilet, or a major leak, our certified plumbers are always ready to respond quickly. We understand that plumbing emergencies can cause significant damage if left unresolved, which is why we prioritize fast response and efficient solutions. Call us anytime for immediate assistance.

Yes, we stand by the quality of our work and offer warranties on all our plumbing services. Whether we’re completing a water heater installation, a pipe repair, or a fixture replacement, our workmanship is backed by a satisfaction guarantee. We want our customers to have peace of mind knowing they’re working with a trustworthy and professional plumbing company. For specific warranty terms, feel free to reach out to our team.

During a plumbing inspection, our experienced technicians will conduct a detailed assessment of your plumbing system. This includes checking for leaks, corrosion, water pressure issues, and potential blockages in your drains and pipes. We’ll also inspect your fixtures, toilets, and water heater for signs of wear or inefficiency. Our goal is to catch small problems early and help you avoid costly repairs with proactive maintenance.

If you suspect a gas leak, your safety comes first—evacuate the building immediately and call your local gas company or emergency services. Do not use electrical switches, open flames, or attempt to find the leak yourself. Once the area is safe, contact a licensed plumber or gas line specialist to inspect and repair the issue. Prompt & Efficient Services LLC does not recommend handling gas-related plumbing without professional help.

Low water pressure can result from several plumbing issues, including mineral buildup in your pipes, hidden leaks, partially closed shut-off valves, or problems with the municipal water main. It may also be caused by faulty fixtures or outdated plumbing systems. Our team can inspect your system and determine the cause, offering pipe repair services or fixture upgrades to restore proper water flow in your home or business.

Common signs of a sewer line problem include frequent drain clogs, slow-draining water, gurgling noises from toilets or sinks, and unpleasant sewage odors. You may also notice water pooling in your yard or unexplained lush patches of grass. These symptoms often point to a clogged or damaged sewer line. Our team offers professional sewer camera inspections and sewer line repair services to diagnose and resolve the issue efficiently.

During a plumbing inspection, our technicians will thoroughly examine your plumbing system, including drains, pipes, fixtures, and water heater, to identify any potential problems.

Hydro jetting is one of the most effective methods for removing stubborn clogs and buildup from your drains and sewer lines. Using high-pressure water, it clears grease, tree roots, mineral deposits, and other debris that traditional snaking can’t fully remove. It’s safe for your plumbing system and helps restore full flow while preventing future blockages. Our hydro jetting services are ideal for both residential and commercial properties.

A tankless water heater heats water on demand, providing continuous hot water without using a storage tank, while a traditional water heater stores hot water in a tank for later use. Tankless models are more energy-efficient and space-saving, though they typically cost more upfront. Traditional systems are often less expensive to install and easier to maintain but may run out of hot water during heavy use. We install and service both options to match your needs.

If your toilet is overflowing, shut off the water supply using the valve near the base of the toilet to prevent further flooding. Try using a plunger to clear any blockage in the toilet drain. If the issue continues or if there’s a more serious clog deeper in the system, contact our team for professional toilet drain cleaning. We’ll inspect the problem and provide a long-lasting solution to prevent future overflows.